Contact Us

Do you have a question? You'll find we've answered some of them in the FAQ's section. But if you'?ve got a burning question that hasn't been answered there, you can contact the Kellogg's consumer care-line on 0800 626066 (UK) or 1800 626066 (ROI) between 8:00am and 6:00pm, Monday to Friday.

Alternatively, you can email us directly.
Just follow the link to our promotional enquiry page below.

Contact Us

Enter our irresistible Sky+HD giveaway

Simply enter the unique 10 letter code printed on the
inside of your promotional pack, for your chance to win
a Sky+HD movies Package.

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Thank you for entering

We'll be in touch within the next 5 days if it's good news.

Enter another code Finish

Thank you for entering

We'll be in touch within the next 5 days if it's good news.

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Forgotten Password?

Don't worry, we'd forget our head if it wasn't screwed on, too.
Just enter your email here and we'll send you a new password.

Reset password

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To enter, you'll need to register your details or log in to your Kellogg's account.
After you've successfully registered or logged in you can enter your code.

 
 
 

* You'll only hear from us if you've won
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We always make sure information given to us is kept safe and secure and we'll never
pass on details to anybody else unless you want us to. Read our privacy policy.

You will be sent an email containing a link to verify your account.
This could appear in your inbox or spam, depending on your settings.

Please let us know your mobile number so we can call you if you are lucky enough to win?

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Forgotten Password?

Code Related Queries


1. What are codes and how do they work?

One unique code can be collected from the inside of each participating Kellogg's Crunchy Nut promotional packs. The code is 10 letters long and printed in red or black ink. In order to enter a daily draw you will need one code for each time you enter.

2. Whereabouts on the pack can I find my unique code?

Codes are 10 letters long and are located on either the inside front panel or inside back panel of each Kellogg's Crunchy Nut Sky Movies promotional pack. The code is not printed on the outside of the pack - please do not use any code printed on the outside of the pack to try and enter a draw.

3. How do I enter my codes?

First register or log in at http://www.crunchynutnights.co.uk or http://wwww.crunchynutnights.ie Then click on the 'enter your code' button on the homepage or 'How to enter' page. You will then be prompted to enter your code

4. I can't enter my code?

The codes are made up of letters only, so please double check that you are not entering any numbers. For example, the letter 'I' could be mistaken for the number 1, or the number '0' for the letter O. If you still experiencing difficulties, please contact the Kellogg's Careline, on 0800 626066 in the UK or 1800 626066 in the RoI between 8:00am and 6:00pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email us via the Kellogg's website at http://www.kelloggs.co.uk/contact/ or http://www.kelloggs.ie/contact/ in the RoI.

5. I bought some Kellogg's cereal to take part in the offer but it does not have a unique code inside the box, what do I do?

Please check that you have a promotional pack by checking if the promotional message "Win Sky+HD Package with Sky Movies HD Every Day" is on the front. If your pack is a promotional pack, you should be able to find the unique code on the inside front panel or inside back panel. The code is not printed on the outside of the pack. If you still cannot find the code, please contact the Kellogg's Careline, on 0800 626066 in the UK or 1800 626066 in the RoI between 8:00am and 6:00pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email us via the Kellogg's website at http://www.kelloggs.co.uk/contact/ or http://www.kelloggs.ie/contact/ in the RoI.

6. My code is illegible /damaged/ smudged, what do I do?

Please contact the Kellogg's Careline on 0800 626066 in the UK or 1800 626066 in the RoI between 8:00am and 6:00pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email us via the Kellogg's website at http://www.kelloggs.co.uk/contact/ or http://www.kelloggs.ie/contact/ in the RoI.

7. I have codes from another Kellogg's promotion, can I use these to enter the draw to win a Sky+ HD package?

You can only use codes from Crunchy Nut Sky Movies promotional packs to enter a prize draw to win a Sky+HD package. Promotional codes found inside packs running different promotions are not valid to enter this prize draw.

8.My code is not being accepted, what should I do?

Please check your code is in the correct format, with 10 letters, and you are not using any numbers in your code. If you are still experiencing problems you can contact the Kellogg's Careline, on 0800 626066 in the UK or 1800 626066 in the RoI between 8:00am and 6:00pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email us via the Kellogg's website at http://www.kelloggs.co.uk/contact/ or http://www.kelloggs.ie/contact/ in the RoI.

9. Can I enter my code more than once?

Each promotional code can only be entered once and is valid for entry into one daily draw. You can enter as many times as you like, however you will need a new code for each entry.

10. I still have codes and the promotion has now closed, will I be able to enter the prize draw?

All codes entered onto the website after the closing date of 15.01.12 will be entered into a final draw to win one of 2 Sky+HD packages. The winners of this draw will be drawn at midnight on 05.10.12.


Draw Related Queries


1. Which draw will I be entered into when I enter my codes online?

You will be entered into the daily draw for the day upon which you submit your code. Each daily draw will end at midnight that day.

2. How many draws will I be entered into?

Each code enters you into one daily draw only. If you would like to be entered into subsequent draws you will need to enter new unique codes.

3. When will each draw take place?

Each daily draw will take place at the end of each day at midnight. Winners of each draw will be notified by telephone within 5 working days of the draw taking place. If we cannot make contact by telephone we will email you. In the event that we cannot contact any winner after 28 days a runner up will be drawn.

4. How many times can I enter each draw?

You can enter each daily draw as many times as you like, provided you use a new unique code each time.


Prize Related Queries


1. Who can enter the Sky+HD prize draw?

The prize draw is open to residents of the UK, IoM, CI and RoI only aged 18 and over excluding employees and their families of Kellogg's, British Sky Broadcasting Group, or anyone professionally connected with the promotion.

2. What is the prize?

Each winner will receive a Sky+HD Box and standard installation plus a years subscription to Sky+HD and Sky's top entertainment package (Sky World) plus Sky Movies and Sky Sports. For full terms and conditions of this offer, please see the Terms and Conditions page by visiting http://www.crunchynutnights.co.uk or http://wwww.crunchynutnights.ie .

3. How will I know if I have won the Sky+HD competition?

Winners will be notified of their prize by telephone within 5 working days of each draw. If we cannot make contact by telephone we will email you. In the event that we cannot contact any winner after 28 days a runner up will be drawn. For a list of winners, please write to: Kellogg's Crunchy Nut and Sky Movies Winners, PO Box 356, Warrington, Cheshire WA4 6XY, after 16.02.12.

4. How will my prize be installed?

If you are selected as a winner, you will receive a phone call within 5 working days of the draw. This call will inform you that you are a winner. You will then receive a letter from Sky, including contact details. You will need to call Sky to arrange a convenient time and date for your installation. All winners must agree to have Sky+HD professionally installed even if they already have a minidish. Extra costs may apply for non-standard installation.

5. Can I choose my subscription to start at any time?

You must redeem your prize and have your Sky+HD box installed within one year of being notified of your win. Failure to process your installation application within this time period could result in the loss of your prize.

6. Can I choose a different prize or give my prize to someone else?

Prizes are non-transferable and cannot be substituted for another prize or for a cash alternative.


Website Related Queries


1. How do I log in?

Once you have registered you are automatically logged in. To register select the "log in" button in the top right corner or click on enter your promotion code. You will then be asked to enter your email address and password. Once you then click the "log in" button you will complete the registration and will be able to enter your promotional codes. For any return visits to http://www.crunchynutnights.co.uk or http://wwww.crunchynutnights.ie you can log in to your account any time by clicking on the "log in" button on the homepage.

2. Do I need a printer?

No, you do not need to print anything out to enter the draw.

3. I can't access my account

Please check that you are entering the correct email address and password, and that you have verified your registration via the link sent to your email address.

4. I've forgotten my password

Please follow the "Forgotten password" link on the log in page. Here you will need to enter your email address and you will receive an email with instructions of how you can access your account.

5. I've entered the wrong details into my account, can I change them?

If you have entered the wrong contact details into your account, you can contact the Kellogg's Careline, on 0800 626066 in the UK or 1800 626066 in the RoI between 8:00am and 6:00pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email us via the Kellogg's website at http://www.kelloggs.co.uk/contact/ or http://www.kelloggs.ie/contact/ for the RoI.

6. Will I need to re-enter my information each time I want to enter another code / another daily draw?

No, you will only need to enter your contact details the first time you enter your code. You will then create an account, which you will be able to log back into using your email address and your chosen password.

7. My computer / the website has crashed while I was submitting my code. How will I know if I have made a successful entry?

Please restart your computer and revisit http://www.crunchynutnights.co.uk or http://wwww.crunchynutnights.ie . You will then be required to re-enter your promotional code.


Other Queries


1. How long will the promotion run for?

Daily draws will run from 5th October 2011 to 15th January 2012. A final draw with 2 prizes takes place on 05.10.12 for all entries received between 15.01.12 and 05.10.12.

2. Which packs does the promotion feature on?

The promotion features on the following Kellogg's packs.


Crunchy Nut: 1kg, 750g, 500g, 375g

Crunchy Nut Nutty: 375g

Crunchy Nut Bites:625g, 400g

Crunchy Nut Clusters Chocolate (UK only): 700g, 500g

Crunchy Nut Clusters Honey (UK only): 700g, 500g

Crunchy Nut Feast Chocolate (RoI only): 500g

Crunchy Nut Feast Honey (RoI only): 500g

3. Where can I buy promotional Kellogg's packs from?

Promotional Kellogg's packs are available in all major food retailers across the UK and RoI.

4. My supermarket does not have any promotional packs.

The majority of promotional packs will be in stores between 05.10.11 and 15.01.12. Promotional packs can sell quickly and are sold subject to availability. If you can't find any packs in your local store please call the Kellogg's Careline on 0800 626066 in the UK or 1800 626066 in the RoI between 8:00am and 6:00pm, Monday to Friday, excluding Bank Holidays, and they will be happy to advise further stockists you can try.

5. I have entered my details but do not want to receive any further correspondence from Kellogg's, what should I do? / How will my personal information be used?

Unless you have requested to receive further correspondence from Kellogg's, your personal details will only be used to enter the draw to win a Sky+HD package and to contact you if you are a winner.

6. Is there an age restriction?

Yes, you must be 18 or over to enter into a daily draw.

7. What are the terms and conditions for this promotion?

The full terms and conditions for this promotion can be found on the base of promotional packs or by visiting the Terms and Conditions page at http://www.crunchynutnights.co.uk or http://wwww.crunchynutnights.ie in the RoI.

8. I have a question that isn't answered here, who can I speak to?

You can contact the Kellogg's Careline, on 0800 626066 in the UK or 1800 626066 in the ROI between 8:00am and 6:00pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email us via the Kellogg's website at http://www.kelloggs.co.uk/contact/ or http://www.kelloggs.ie/contact/ for the RoI.

9. I want to take part in the promotion but do not have internet access. How can I take part?

This is an internet only promotion. If you do not have access to the internet at home or work, why not ask a friend or a member of your family if you can use their internet? Alternatively, many local libraries have internet access, or you can visit an internet cafe.

Forgotten Password?

1. Open to residents of UK CI, IoM and RoI aged 18 and over excluding employees and their families of Kellogg's, British Sky Broadcasting Group, or anyone professionally connected with the promotion.

2. To enter, input your unique code online at www.crunchynutnights.co.uk or www.crunchynutnights.ie and register your details as instructed to be entered into the next daily draw to close. Each code allows entry to one draw only. Any entries received prior to the start date of 05.10.11 will be entered into the first draw. Codes are printed inside promotional packs, on the reverse of either the front or back panel.

3. Daily draws close midnight, 05.10.11 until 15.01.12 inclusive. Additional draw for 2 prizes closes 05.10.12. Winners will be drawn at random under independent supervision.

4. No purchase necessary in NI and RoI only. Entrants resident in NI or RoI should send a stamped self-addressed envelope ("SAE") to "No Purchase Necessary Entry", Kellogg's / Sky promotion, PO Box 356, Warrington, Cheshire WA4 6XY. Only one entry per SAE. These 'no purchase necessary' entrants will be sent a unique code via post within 28 days of receipt of their SAE which will enable them to enter the next available draw via the website.

5. No cash or other alternative prizes are available, except that in the event of circumstances outside of its control, the promoter reserves the right to substitute a similar prize of equal or greater value.

6. The Promoter can accept no responsibility for any entries lost in transmission.

7. Winners will be notified by telephone within 5 working days of the appropriate draw. Winners will then be sent a letter confirming their prize along with instructions on how to claim their prize. If prize winners do not respond to the notification of their win within 4 weeks of the initial telephone call, this will result in their prize being forfeited and a re-draw will take place under the same terms and conditions as the original draw. The new prize winner will be notified within 5 working days of the re-draw.

8. Winners will receive a Sky+HD Box and standard installation plus a year's subscription to Sky+HD and Sky's top entertainment package (Sky World), plus Sky Movies and Sky Sports. Prize is not transferable.

9. Winners are required to enter into 3 subscription contracts (one Sky digital, one Sky+ and one Sky+HD) for a minimum 12 month term.

10. Winners must agree to have Sky+HD professionally installed even if they already have a minidish. Extra costs may apply for non-standard installation.

11. Winners will be responsible for obtaining all consents required (e.g. landlords) before installation if they need a minidish.

12. Winners will need an HD Ready television to view HD channels, (not included in prize).

13. After the prize subscription ends, standard subscription charges will apply unless the winner cancels the subscription with 1 months notice. Unless you change your package you will pay the prevailing price for Sky World (currently £53 per month in the UK or €76 per month in the RoI). Other Sky TV packages are available (currently ranging from £20 - £53 per month in the UK or €25 - €76 per month in the RoI). Sky+ subscription is free while you subscribe to Sky TV (otherwise £10 per month in the UK or €15 per month in the RoI) and is required to use the Personal Video Recorder features of the Sky+HD box. Sky+HD requires Sky TV, a Sky+HD box and the HD Pack (an extra £10.25 per month in the UK or €15 per month in the RoI).

14. Winners must keep their Sky+HD box connected to a fixed and operational telephone line for the minimum term of 12 months.

15. Sky Box Office Movies, Stand-alone Premium Channels, Sky Multiroom and pay-per-view services and events are not included in the prize and must be paid for separately.

16. Prices, programmes and channels are all subject to change.

17. Existing Sky Digital customers will receive a free Sky World subscription (including a new box), Sky+ subscription and Sky+HD subscription for 12 months. Multiroom is not included in the prize. If you have the standard definition Sky Sports or Sky Movies channel in your package you will receive the high definition version of that channel if available in the HDPack. The channels you receive with your HD Pack depend on your Sky TV package.

18. Sky will contact winners to arrange installation of their prize.

19. Winning entrants must redeem their prize within one year, failure to process your installation application within this time period could result in the loss of the prize.

20. Sky is not responsible for delay caused by third parties.

21. Prices quoted in the Terms and Conditions are correct at the time of publication (05.10.11).

22. The winners' names and counties can be obtained in writing from Kellogg's / Sky Winners list, Blue Chip Marketing, Manchester, M2 5WR.

23. The Promoter's decisions regarding all promotional matters will be final and binding and no other correspondence will be entered into.

24. Winners will be required to participate in publicity arising from the promotion.

Promoter:Registered UK office: Kellogg Marketing & Sales Company (UK) Limited, Talbot Road, Manchester, M16 0PU. (Company reg. no. 3237431). The promoter and licence holder in the RoI is RehabCare. Carried out under licence issued by Dublin Metropolitan District Court to RehabCare, Kylemore Road, Ballyfermot. Please do not send entries to these addresses.